Refund policy

We want you to love your purchase. If something isn't right, here's how returns work.

Return Window: You may request a return within 7 days of receiving your order.

Eligibility: To be eligible, items must be unused, in their original condition, and in the original packaging. Certain items may not be eligible for hygiene reasons; this will be noted where applicable.

How to Start a Return: Email us at support@shopvexlo.com with your order number and the reason for the return. We'll reply with the next steps.

Refunds: Once your return is received and inspected, we'll notify you of approval. Approved refunds are issued to your original payment method, typically within 5-10 business days.

Damaged or Wrong Items: If your item arrives damaged or you received the wrong product, contact us within 7 days of delivery with a photo, and we'll make it right with a replacement or refund.

Return Shipping: Unless the item was damaged or incorrect, return shipping costs are the responsibility of the customer.

Questions? Email us at support@shopvexlo.com.